Shipping policy

SHIPPING POLICY

This Shipping Policy applies to all purchases made through our website, walkonmarsband.com. By placing an order, you agree to the terms set out below.

PROCESSING AND FULFILLMENT

Orders are typically processed within two to five business days unless otherwise stated. Processing times may be longer during high-volume periods such as holidays or new product releases.

SHIPPING ESTIMATES

Shipping costs are calculated at checkout based on your destination and the items in your order. The shipping cost shown at checkout is the final amount you pay.

DELIVERY TIMES

Delivery times vary depending on the destination and carrier. We do not guarantee delivery dates and are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

LOST OR DAMAGED PACKAGES

Once an order has been handed over to the carrier, the risk of loss transfers to the customer. We are not liable for lost or stolen packages; however, we will assist in filing claims with the carrier where possible. If a package arrives damaged, customers must contact us within seven days and provide photos so that we may assist in resolving the issue.

FREE SHIPPING

Orders of $95 or more ship free, worldwide. Clearance and limited-run band stock items count toward the $95, but orders made up only of those items aren't eligible (band stock ships within the US only). For international orders, free shipping covers delivery only: any import duties, taxes or customs fees charged by your country are the customer's responsibility, and delivery usually takes longer than within the US.

INTERNATIONAL SHIPPING

International shipments may be subject to customs duties, taxes, and import fees. These costs are the responsibility of the customer. Customs policies vary by country, and customers are encouraged to contact their local customs office for further information.

CONTACT

Questions regarding this Shipping Policy may be directed to us at management@walkonmarsband.com